Terms of Service

Effective date: 6 November 2026

These Terms cover a merchant’s use of Peers, operated by Peers Community B.V. (“Peers”, “we” or “us”). By accepting these Terms for a store, you confirm that you are authorized to act for that store. Questions about these Terms or the service can be sent to hi@trypeers.com.

1. Using Peers through Shopify

Peers provides customer video-review collection, shopper questions and replies, moderation, storefront widgets and related invitation and reward features for Shopify merchants. Open the merchant dashboard through Shopify Admin. This website does not provide a separate merchant login or password.

You control who has access to your store through Shopify. Review the permissions requested during installation, keep your store access secure, and check your theme setup before publishing a widget. Installing the app, accepting these Terms and approving a paid subscription are separate actions.

2. Plans, billing and cancellation

The Free plan includes moderation and storefront widgets, with up to 10 published video reviews per product. The current Growth offer has a 14-day trial and costs US$6 per 30-day billing cycle for the first 12 cycles, then US$15 per cycle. Growth removes that video-review limit and Peers branding. Other feature and usage limits are shown in the app and the Shopify App Store listing.

Paid subscription charges require the applicable Shopify billing approval. Accepting these Terms alone does not approve a paid plan. Review the amount, interval, trial and any discount shown by Shopify before confirming. Charges appear through Shopify billing.

You can cancel or downgrade through the available billing controls, or contact us for help. Uninstalling stops future Shopify app billing cycles, but an already-generated charge may still appear on a bill. Cancellation or downgrade does not itself delete your reviews or other merchant content. Contact us if you also want data removed.

3. Refunds and the Founding offer

Our published 30-day money-back offer applies to every paid plan: if you are not happy in the first 30 days, contact us for a full refund of what you paid and a return to the Free plan.

The Founding Stores offer remains available under its published terms, including its advertised US$6 per month price for 12 months and the first €100 of eligible redeemed customer review rewards reimbursed to the merchant by bank transfer or PayPal. If a founding store collects no reviews in its first month, the published offer provides a refund, release of its founding seat and continued use of the Free plan. These Terms do not remove those promises. Contact us to arrange an eligible refund or reimbursement.

4. Your content and permission to provide the service

Merchants and contributors retain ownership of their content. Upload or publish only content you have the right to use, including permission for identifiable people, music and other third-party material. A purchase record, a video permission and permission to reuse content in advertising are separate matters.

For content you submit or authorize us to process, you grant Peers a non-exclusive, royalty-free permission, limited to the rights you hold, to receive, store, reproduce, host, transcode, transcribe, analyze, moderate and display it as needed to provide the Peers service and your store’s invitation pages, product pages, reviews, Q&A and community. This permission permits necessary technical processing, captions and thumbnails without misleadingly changing the content’s meaning. It does not authorize unrelated advertising or model training.

Customers using the video submission flow have separate Video submission terms. Your acceptance of these merchant Terms does not accept on their behalf or expand the permission they granted. Obtain any additional rights needed for advertising, social reuse or other placements separately.

5. Honest reviews, moderation and rewards

Use Peers to collect genuine experiences and questions. Do not submit fabricated reviews, impersonate customers or claim purchase verification without supporting evidence. Shopper questions, replies and merchant recordings are not automatically verified purchases.

Apply moderation criteria consistently. You may address spam, abuse, personal information and material you lack permission to publish; do not suppress honest criticism merely because it is negative or misrepresent a selected set of reviews as all feedback.

If you offer rewards, do not make them conditional on a positive or negative opinion. Explain the offer clearly, honor the applicable reward terms and add any required incentive disclosure wherever the content is used. Disclosure does not make a sentiment-conditioned reward permissible. Destination platforms may prohibit incentives even when disclosed. Do not assume the Peers widget automatically supplies a disclosure label.

6. Invitations and acceptable use

You are responsible for the lawful basis and permissions needed to contact recipients, the accuracy of your messages, and honoring opt-outs. Accepting these Terms does not turn on an email or SMS campaign. Configure and review any invitation automation you choose to use.

Keep customer-specific invitation links and merchant recording-session links private; do not distribute them as a shared packaging QR. Do not use the service for unlawful content, harassment, infringement, unsolicited messaging, attempts to access another store’s data or interference with the service. We may restrict content or access as needed to address those uses or protect the service.

7. Privacy, removal and service dependencies

Our Privacy Policy describes personal-information handling and service providers. Contact hi@trypeers.com about access, correction, deletion, restrictions or removal of a video. Include enough information to identify the relevant store and content. The existing Video submission terms explain withdrawal of public-display permission, independent copies and any retained legal records.

Peers depends on Shopify and other hosting, media and messaging services. Review the storefront after theme or app changes, and check delivery and moderation status when running a collection workflow. We do not promise a particular sales increase, search ranking or uninterrupted third-party service. The app and our guides do not replace your assessment of applicable privacy, advertising and consumer-protection requirements.

8. Updates and support

We may update these Terms as the service changes and will identify the updated effective date on this page. Updates do not remove accrued refund or reward rights under an offer you accepted. Nothing in these Terms removes rights that applicable law does not allow to be excluded.

For service, billing, content or Terms questions, contact hi@trypeers.com.